FAQ:
Q: Why is the VeSync app showing disconnected constantly?
A: The scale will power off 20 seconds after displaying your body indexes in order to save power. During that time, it will show “disconnected”. To reconnect, turn the scale back on and open the app.
Q: How do multiple users use the same scale?
A: There are 2 ways: (1) Multiple Users with Separate VeSync Accounts. Please note only 5 VeSync accounts can pair with the smart scale at a time. (2) Multiple Users with a Shared VeSync Account. Users who create or log in to a VeSync account can create multiple user profiles within their account. All users can log in to the same account (on their own smartphones) without requiring the other users to log out.
Q: How to do firmware update?
A: Please follow these simple steps: (1) Turn on your phone Bluetooth. (2) Light up the scale. (3) Open the app and click the scale picture to go to the device page. Wait for several seconds for it to connect to Bluetooth. There will be a Bluetooth icon that appears in blue on the screen display when it’s connected. (4) Follow the in-app firmware update instruction to update it. Do not let the scale display turns off when connecting or updating.
FSA / HSA eligible
FIRST-RATE QUALITY: Don’t settle for less. As the selling brand of body weight scales in the US, Etekcity is known for innovative and high-performing products. Source: Stackline/Retail Intelligence, U.S. Amazon Data Market Share, February 2019-2021
FULL BIOMETRIC ANALYSIS: Getting thinner but not losing any weight. This is due to muscle gain and fat loss. A conventional scale won’t show you that, but The Apex scale will. View 14 biometric measurements, including heart rate, with Etekcity Apex scale
FUN, INTERACTIVE DISPLAY: Unlike conventional scales, this display allows you to track progress and provides fun, interactive messages even without having to get your phone. The measurements will automatically sync to the VeSync app via wifi connection
JUST ASK ALEXA: “Alexa, ask VeSync how much weight I have lost this month.” Keep the motivation going with hands-free voice control
IMMERSIVE APP EXPERIENCE: Set goals and track your progress with data graphs, sync information with Apple Health, Google Fit, FitBit, MyFitnessPal, and Samsung Health. Rest assured, VeSync will not share your personal information with any third parties
CONSISTENT ACCURACY: Upgraded with ITO-coating for accurate results, the Apex scale guides your feet to the right place, so you don’t have to guess anymore
ONE SCALE FOR THE WHOLE FAMILY: Use Zero-Current Mode to safely measure weight and BMI during pregnancy, while Baby Mode helps track baby or pet’s growth. With unlimited user profiles for family and friends, this scale is designed with everyone in mind
THOUGHTFULLY DESIGNED: No batteries needed Used an average of 3x per day, the scale can last up to 6 months on a single charge. Additionally, the scale’s arched structure provides long-lasting durability and core stability
